Growing with Automation
Comtravo has 110 employees, including data scientists, developers and product experts. In the past two years, the company has grown more than 300%, and its core business is now profitable. Among Comtravo’s
~700 customers are primarily medium-sized businesses from the DACH region, incl. the Nagel-Group, LG Innotek or Hachez. Comtravo’s systems handle over 1000 travel bookings per day. Standard requests (e.g., flight and hotel bookings) are already 60% automated with the help of technologies like natural language processing and artificial intelligence. More complex requests (e.g., group bookings) are still handled by travel experts. “We want to use the fresh funding to automate 80% of the booking process in the near future. Currently, well-trained travel agents have to handle time-consuming, repetitive tasks instead of dealing with more complex requests. We want to
change this by continuing to automate simpler tasks so that our travel agents can focus on the really important topics and on providing excellent service,” says Riegel.
“Technology and automation is constantly improving several segments of the travel industry, however, the remaining holy grail of B2B travel, SME travel, has yet to be conquered. We believe, that Comtravo has a leading position to tap into this market. Their engineering team of more than 30 people has built an outstanding tech stack that can automate the majority of its processes powered by machine learning. This leads to operational efficiencies and cost
advantages on a large scale, enabling Comtravo to offer competitive prices and a superior service level to its customers. We are looking forward to working with this exceptional team with a strong mix of market know-how, data science, and operational excellence,” says Philipp Schroeder, who earlier this year joined Endeit Capital as Partner, responsible for the DACH markets.